Air France and KLM extend the full flexibility for booking, rebooking and cancellations  

Air France and KLM prolongs the possibility for customers to change or even cancel the booking until one day before departure.

“In a world of constant changes, we are pleased to offer our customers complete peace of mind for their upcoming travel plans.  We know that many people would like to travel, but are hesitant to book because of the uncertainty linked to the ongoing Covid-19 crisis. We fully understand this and therefore extend the full flexibility policy for the customer to change or even cancel their booking, free of charge, until one day prior to departure”, says Gauthier le Masne de Chermont, Commercial Director Air France and KLM North Europe.

Full flexibility allows the customers to:

  • change their bookings, date or destination
  • request a full cash refund

Dates and details to keep in mind:

31mar21: Tickets with full flexibility must be booked and issued before the 31st of March 2021

30sep21: The tickets booked according to the full flexibility policy must be used at the latest by the 30th of September 2021.

“We want to make it as easy as possible for all travellers to reconnect with family, friends and business relations, or to go on holiday, says Gauthier le Masne de Chermont, Commercial Director.”

Air France and KLM is currently operating flights to 85% of its network, including over 70 cities in Europe, its entire network in France plus several international routes worldwide on all continents. Prior to their trip, Air France and KLM invites its customers to check the entry conditions and travel documents required on arrival on our websites or in the apps.

Safety remains our top priority 

Both Air France and KLM have taken a wide array of precautions to ensure that its flights are safe for passengers and staff.

Read more about Air France Protect measure here

Read more about KLM here

Watch the latest KLM video on Covid-19 measures taken:

English on Youtube:                                           Dutch on Youtube                  










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